- Brina Marcus, Flightlinez
Brina Marcus is the General Manager at Flightlinez, a unique ziplining tour in Boulder City, Nevada. Her guests are given an exhilarating scenic adventure from start to finish. They are taken to the top of Red Mountain before experiencing a series of four ziplines that can go up to 60 miles an hour and offer breathtaking views of the local landscape.
Brina has been an avid user of Rezdy since 2012. Initially the motivation for adopting a reliable booking system was to solve the problem of inefficiency and overcome the time-consuming aspect of taking reservations.
Like any savvy General Manager, Brina swiftly understood the necessity for a business like hers to accept bookings online to be able to automate processes, save time and reach a much larger customer base.
Thanks to Rezdy, Flightlinez is seeing a steady 20% increase in online bookings and is saving close to 100 man hours per month on administration. On top of that, Rezdy Marketplace has enabled Brina to put Flightlinez products in front of a worldwide audience, which has contributed to their continuously stellar TripAdvisor reviews and #1 ranking for outdoor activities in Boulder City area.
“Initially, we tried building our own booking software. We quickly realized this was going to chew up all of our time and funds. Why do that when there are companies out there who clearly know what they’re doing?
Then we tried a variety of other platforms. They simply didn’t work out. Our web developer spoke very highly of Rezdy, and once we had a look we were sold instantly.”
“We tried other platforms. They simply didn’t work out.”
With Rezdy, Flightlinez can automate those painful manual tasks that previously took up so much time.
“For our customers and our staff, the process is a lot easier and more convenient than it ever was.
We used to create gift certificates manually and send them out by mail. Now my staff saves 20 hours a week generating them through Rezdy at the click of a button.
Removing some of that hourly administration work relieves us of financial stress and allows us to put the money back into our operations, our equipment, our vehicles. In 2016 we were finally able to update our harnesses. That little bit of extra safety for our guests makes all the difference.”
Rezdy has since implemented a wide range of industry-specific features which tour operators and business owners love.
“The option to print a manifest for our drivers and crew directly from the platform, to issue refunds at the click of a button, as well as the mobile-friendly aspect of Rezdy, all of those have been really beneficial for streamlining our processes here.”
Rezdy Marketplace is one of Brina’s best secrets for success. It’s opened Flightlinez to new opportunities and connections all around the world that are now selling her tours.
“As a small mom-and-pop type of shop, we don’t really have the funds to send staff to sales missions and really reach out to new agents. We also don’t have huge marketing budgets which would ensure our product doesn’t get lost in all the amazing things Las Vegas area has to offer.
Rezdy Marketplace allows local and international resellers to find us without us having to do the legwork. It’s a huge benefit for us.
Having the world wide web expose our product to companies looking to sell adventure is of enormous value.”
Brina was also impressed with the level of service that she receives from Rezdy’s local support team.
“One of the best things about Rezdy is that they really take care of their customers. They want to make sure you succeed. Ever since we signed up in 2012, we’ve been treated like family. We’re not waiting one week for a response.
When my staff tells me that there might be an issue and I say “Did you send a message?”, two minutes later, they say “It’s fixed!” It’s because your family is taking care of you.
“I still get approached by so many booking platforms and I always tell them there’s nothing they can do to take me away from Rezdy.”
I still get approached by so many booking platforms and I always tell them there’s nothing they can do to take me away from Rezdy.
It’s awesome and I can’t recommend it enough to any tour business looking to grow their bookings and increase revenues.”