Rezdy vs. Bókun
Booking Software Comparison

Choosing the right booking software is key to your business’s online success so it’s important to know how different ones shape up and which one is the best fit for you.

Rated 4.6/5 based on Capterra reviews

8 Key Reasons to Choose Rezdy

If you’ve been doing your research on which online booking management platform to use then you’ll know that the choice can quickly get overwhelming. Bókun and Rezdy are both popular options these days, but which is better? There’s a handful of key reasons why Rezdy is proving the preferred choice for many tour and activity operators, so let’s take a look into the details of Rezdy versus Bókun.

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1. You’ll be working with a fully independent platform.

1. You’ll be working with a fully independent platform.

Icelandic platform Bókun was acquired by TripAdvisor in April 2018, and as such it steers operators to connect through the TripAdvisor, Viator and Expedia OTAs. There is some concern from operators that this could give TripAdvisor visibility into an operator’s booking data, either now or in the future. In comparison Rezdy has always been a 100% independent platform, and we give you total control over your choice of unlimited resellers, your bookings and customer relationships. All power to you!

2. You’ll have access to the largest marketplace for resellers of tours and activities.

2. You’ll have access to the largest marketplace for resellers of tours and activities.

Bókun excludes certain key OTAs from its reseller marketplace including RedBalloon, which happens to be a TripAdvisor competitor. On the other hand, Rezdy offers the largest marketplace in the world with 18,000 resellers and agents. This includes the major OTAs like RedBalloon, TripAdvisor, Headout, Adrenaline, Klook, Trip.com, Viator, Expedia, GetYourGuide and Reserve with Google, but also connection to regional resellers that other platforms aren’t offering.

3. Rezdy is an incredibly intuitive choice.

3. Rezdy is an incredibly intuitive choice.

Some Bókun users are reporting a complex interface and an overwhelming setup process in their Capterra reviews of the platform. Meanwhile, Rezdy is intuitive as it gets. It takes just seven steps to get your booking system up and running, 30 minutes to add Rezdy to your existing website, and just seconds to create a new website that’s instantly mobile and SEO optimised. All of this probably explains why Rezdy won Capterra’s “Ease of Use” award for 2018.

4. You can accept and access bookings on the go.

4. You can accept and access bookings on the go.

When comparing Rezdy to Bókun, you’ll know that tours aren’t always managed from the desk. Unlike Bókun, Rezdy offers a mobile app for operators. You and your crew (Rezdy allows unlimited users) can use your manifests via this app to easily check-in tour participants, scan QR codes on tickets, contact no-shows, easily access information like dietary requirements and more. This is a no-brainer in terms of the benefits for your business!

5. You can choose when to close off bookings for upcoming sessions.

5. You can choose when to close off bookings for upcoming sessions.

As of February 2020, Bókun has implemented a compulsory four-hour cut-off for new bookings prior to session departures. While it’s a great idea to leave bookings open as late as you can to capture last-minute and in-destination bookings, we understand that not all tours and activities are the same. You might require a longer cut-off period to manage your staff and operations, for example, or you might wish to take bookings right up until the session departs. With Rezdy, that choice is completely yours and you can manage your cut-off times within the platform to suit your business.

6. With Rezdy, you can create a full website in just one click.

6. With Rezdy, you can create a full website in just one click.

Rezdy and Bókun both offer the ability to add widgets to your existing website, but Rezdy also provides the option of creating your own website from scratch using our 1-Click website builder. This pulls all the information from your Rezdy system into a fast-loading, modern website with mobile and device optimisation. Rezdy also offers powerful upsell and cross-sell features in its Accelerate and Expansion tiers, which makes it easy to promote added extras like photo packages, T-shirts and similar tours to boost your bottom dollar.

7. We’re here for you.

7. We’re here for you.

One of the most important factors when deciding between Bókun and Rezdy is that of support. Bókun users are consistently reporting frustration with the fact that the platform’s support network is not always available or responsive. Meanwhile, Rezdy provides intuitive in-app guides and inline help that you can access at any time. If you can’t find it in our extensive Help & Training Hub, you can be confident we’re just a phone call or message away.

8. Rezdy is about performance, not promises.

8. Rezdy is about performance, not promises.

Bókun has promised developments that could take two or more years to develop, while Rezdy focuses on perfecting our existing product and consistently improving it to match your needs. We offer an open API for easy integration with internal systems and apps. Unlike what reviewers are saying about Bókun, we give our operators plenty of notice when we update our API so you’ll never be left in the lurch.

Choose crystal clear pricing.

After it was acquired by TripAdvisor, Bókun was initially charging a pretty sweet 1% service fee to attract operators – but this quickly jumped up to 2.9% for online bookings. Rezdy is completely transparent with its pricing, so you know exactly what you are going to pay across each of our pricing tiers. Thanks to a small monthly subscription, our online booking fee is just 2% per booking – and even less on our Accelerate or Expansion plans. Plus, you can choose to either pass on the booking fee or absorb it into your costs. Unlike some of our competitors, all price tiers get you unlimited products, unlimited users and unlimited agent & reseller connections, with no lock-in contracts. We also offer a free 21-day trial so you can be sure Rezdy is right for you.


A word on consistency and transparency…

in September 2018 the President of TripAdvisor Experiences and Vacation Rentals, Dermot Halpin, announced that preferential treatment would be given to Bókun operators in TripAdvisor’s new Sponsored Placements. This was retracted in November 2018 by TripAdvisor CEO Stephen Kaufer, however by January 2019 it was again announced that Bókun users would be given top visibility in TripAdvisor’s Sponsored Placements – at least during the immediate launch phase. Some tour operators have also reported that their direct website link in TripAdvisor has been changed to their Viator listing if they have one, which takes a 20% commission rather than Bókun’s 2.9%.

While the top visibility placements might have initially seemed appealing for Bókun users, the recent changes seem to be causing some uncertainty and concern for operators using the platform. We’re certainly not against the great services TripAdvisor provides (in fact, Rezdy offers easy ability to connect with TripAdvisor), but some operators are feeling hesitant to put all of their eggs in one basket.


Help and resources, as you need it.

We send you step-by-step emails to take you through the seven simple stages of setting up your booking engine. Plus, between our comprehensive Help & Training Hub, our Rezdy chatbot, Facebook Messenger and email support, there’s a multitude of options should you have questions.

In summary

We hope you found it helpful to compare the features of Rezdy versus Bókun. If you have any questions about Rezdy please get in touch with our team. If you’d like to see for yourself how intuitive Rezdy really is, then head on over now for your free 21-day trial.

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