- Erin Hardy, Manager - Wineglass Bay Cruises, Tasmania
There are only 3 ways to see Tasmania’s world famous Wineglass Bay: via a difficult trek, boarding a scenic flight or by boat. Wineglass Bay Cruises is an award-winning, family-owned Tasmanian cruise company, offering exclusive boat trips around the breathtaking Freycinet Peninsula and into Wineglass Bay.
The dedicated team of 14 local tour professionals work around the clock, all year long, to provide adventurers with water access to this spectacular remote bay, known worldwide for its stunning colours and picturesque landscape.
Unless you’re one of the lucky ones to own your own vessel, there is literally no other way to see Wineglass Bay from the water and experience this rare, intimate outlook on one of Tasmania’s most extraordinary places.
Wineglass Bay Cruises’ initial booking system was designed for accommodation and was therefore very poorly suited to their business. It had endless limitations, no online capability, and the program’s language would refer to people’s “stays”, instead of “cruises”.
As a result, it was becoming extremely challenging to efficiently and accurately manage every unique customer or agents cruise booking process in the midst of increasing demand.
Erin Hardy, one of the managers of Wineglass Bay Cruises, shares the frustrations the team was facing: “Our business couldn’t grow without a good online reservation system. The old one was completely unsuitable, had reached its limited capacity and was letting the team down. This was resulting in highly stressed office staff, fewer bookings, low customer satisfaction and reflected poorly on the quality and professionalism of the company.
It quickly became obvious we were in desperate need of a more versatile booking system designed specifically for tour operators, that could cater to our unique business needs and take the stress away rather than cause more of it.”
“We needed a versatile booking system designed specifically for tour operators, that could cater to our unique business needs.”
Choosing Rezdy as their preferred system was a no brainer. “The reason we went with Rezdy was because they pioneered online booking management for tours and activities. Rezdy also offered top notch customer support and opportunities for further feature development requests.
To set it up and learn was super easy and time efficient. During the integration process, Rezdy assisted us over the phone with great dedication and a profound understanding of what our business was about.
Within only one week, we were already using Rezdy fluently to take and process bookings.”
Another big plus was the straightforward design and a pool of supporting documentation. “We’ve saved a lot of time not having to train new staff on complicated processes, as Rezdy is so intuitive and user-friendly. Customer support is always available, prompt, and is designed to offer 100% satisfaction every time. But, a lot of the times we ended up troubleshooting ourselves, thanks to a comprehensive set of training resources available on Rezdy’s website.
It also allows us to easily integrate all our existing booking agents and add new ones. That way we can easily manage our availability across all our sales channels within a single platform.”
“Rezdy allows us to easily integrate all our existing booking agents and add new ones. That way we can easily manage our availability across all our sales channels within a single platform.”
Wineglass Bay Cruises recognises Rezdy’s dedication to keep its customers at the forefront of innovation: “Rezdy has a feature request forum that empowers customers, by giving them an opportunity to actively participate in further development of the platform. That way they make sure the product moves forward in the right direction and remains tailored to this industry’s unique needs.
Since implementing Rezdy, our biggest wins have been: a steady 30% increase in bookings, a 50% reduction in staff required to run the operations and a much happier and positive work environment for everyone.
To any Tasmanian tour business, or any cruise business in general, that’s thinking of trying Rezdy, we say: do it! It’s a great system and we’ve never looked back.”
“To any cruise business that’s thinking of trying Rezdy, we say: do it! It’s a great system and we’ve never looked back.”