- Brandi Self, VORE
For those looking to get away from the ubiquitous Vegas strip and try something more daring, there’s no better place than VORE’s Adrenaline compound.
Founded 7 years ago, this family-run business has since thrilled over 100000 guests with all types of adrenaline-pumped experiences. To all who’ve ever dreamed of becoming a race driver, they say: “If you can dream it, we can make it happen.” It’s Las Vegas, after all – anything is possible.
VORE quickly understood the majority of their customers were going to be travelers and foreigners yet to arrive in Vegas. Astute tourists and the younger generations are less likely to engage with travel agents these days. They prefer to book their in-destination experiences themselves and they want instant confirmation.
It was therefore absolutely necessary for VORE to implement an online booking solution, one that would provide a seamless, fuss-free booking experience for their visitors.
Unfortunately, the system they originally tried did not satisfy their needs and they ended up losing business.
Brandi Self, one of VORE’s Business Managers explains: “We were spending a lot of time sorting things out in the backend, instead of growing our company. This cost us time and our website was not converting. Also, the previous system was taking a percentage from every single booking we’d process. With such a high volume of reservations we were beginning to receive, it quickly became obvious that this model wasn’t the right fit for our business.”
After being introduced to Rezdy by a local Vegas representative, VORE’s owners were impressed with how easy everything was to setup and run. They also received dedicated local support to ensure the system was optimized for their unique needs.
“One of Rezdy’s features that I really love is that prior to tour start, it emails the guests with all the necessary details. It also sends follow-up emails, prompting guests to take action and leave a review after a tour is finished. A steady stream of reviews is crucial for growth. Automating these messages really helps save time, so our office manager doesn’t have to send them manually.”
But the most appealing feature of all is Rezdy’s flat-fee, commission-free pricing model. “We know where we sit each month, so it’s a lot more cost-efficient for us.”
Another big win for this offroad experience beast was the fact that they can now sell their products through local and international agents and OTAs, all within one platform. “Trading on Rezdy’s Marketplace and Channel Manager has really helped us. Advertising can be costly, and being able to connect with intermediaries without a lot of financial investment from our end, saves us a lot of money. We’re now reaching people we were never able to reach before.”
“Advertising can be costly, and being able to connect and trade with with intermediaries without a lot of financial investment from our end, saves us a lot of money.”
Since they joined Rezdy, VORE’s online bookings have grown by 35%. “We’ve acquired 30 new agents that are now selling our offroad experiences. We’ve also been able to expand and open up a completely new Mustang drifting division, which we’re very excited about. Rezdy played a big role in our growth.”
The demand for unique, custom-tailored experiences is growing, and so is VORE. With a variety of special programs, such as blowing up cars Hollywood-style, they certainly don’t lack ideas. What they also don’t lack is the attention from other software providers. However, they’re certain no other platform can provide them with the support or enable growth the way Rezdy does.
“We will keep using Rezdy to grow our business and we will continue to recommend them to others in the industry. We’ve already been through a difficult experience with our previous provider. In comparison to that, working with Rezdy was the easiest, most straightforward way to do business. We’re getting a ton of bookings not just via our website, but also through OTAs and local resellers we’ve connected with through Rezdy’s Marketplace.
Any tour or attraction business looking to grow should choose Rezdy for its ease of use, commission-free pricing model and the Marketplace. For our business, it’s been a huge success.”
“Any tour or attraction business looking to grow should choose Rezdy for its ease of use, commission-free pricing model and the Marketplace. For our business, it’s been a huge success.”