At Vegas Indoor Skydiving, one can only see smiling faces. That goes for both employees and customers. They help people “achieve the dream of flight”, eliminating the need for a terrifying plane jump. They sometimes refer to it as “skydiving in a bottle”.
Being the oldest wind tunnel in the whole of USA, exemplary customer service is their trademark. This is backed up by the fact they’ve had over 32000 happy flyers walk through their doors over the past year.
However, it wasn’t always smooth sailing for this indoor flying pioneer. They used to be a walk-in only kind of operation. This led to many opportunities being lost due to the lack of online booking ability. “We’re right off of the Las Vegas strip, and there are people in town all the time, looking for stuff to do. We didn’t take reservations for the longest time. It got to a point where we could no longer fulfill the growing demand.
Implementing a system that would allow us to accept bookings online was monumental for us. It revolutionized our business”, explains Carly Roberts, Head of Marketing.
After shopping around and trying out a multitude of systems, Rezdy came on top not just for its ease of use, but also for its local, personalized service. Since the implementation in 2012, Vegas Indoor Skydiving’s online bookings have grown by a staggering 90%, and the number of agents that are now selling their experiences had mounted from 4 to 100. They’re also seeing a steady 25% increase in revenue every year.
R: What is it that you love most about Rezdy?
C: Personally, my favorite is the Marketplace. It’s like a giant worldwide conference I don’t have to walk around and spend endless amounts of time talking to people. I’m able to connect with resellers that don’t even speak my language, and they can start selling our products immediately. We’ve expanded our network to 100 agents. And not only that, they don’t have to call us on the phone or send us emails. Actually, they don’t have to talk to us at all. Everything is seamlessly made, including automated payments and commissions to both us and them.
Rezdy was the first booking system to offer this kind of service to small businesses. Others are now trying to follow suit, but we’re very proud to have been the early adopters of the Marketplace and really leveraging it to grow our bookings exponentially.
Agents don’t have to call us on the phone or send us emails. They don’t have to talk to us at all. Everything is seamlessly made, including payments and commissions to both us and them.
R: What are some other aspects of Rezdy that help your business?
C: With Rezdy we’re able to automate so many processes here. There’s no way we’d be able to get all that admin and processing work done with staff currently on board. The bookings, the emails and follow ups, the vouchers and promo codes management, the reviews, and on top of it there’s the Marketplace with automatic payments and commissions. It would probably take 3-4 extra staff members to get done what Rezdy does for us so seamlessly.
It would probably take 3-4 extra staff members to get done what Rezdy does for us so seamlessly.
R: How does that time-saving aspect reflect on your growth and success?
C: In short, we are now able to sell more of our product. Not just by offering them online. Before we had a booking system, we were only able to sell short single flights. Now we’re able to customize and expand our offering to suit different customers. We can now sell 30 minute and 1-hour blocks or package offers and even change prices depending on the size of the group. This change was monumental because it opened up our product to literally everyone.
Thanks to Rezdy and the Marketplace our total “head count” of people walking through our door has increased from 20K last year to 32K this year.
R: If you would recommend Rezdy to other businesses, what would be the main reason?
C: In Las Vegas, we’re probably Rezdy’s biggest cheerleader. The Marketplace and its seamless online commission payment is an absolute selling point.
When we do interact with the industry here, Rezdy is something we all have in common and something we all talk about and consult on. It’s given us that edge in the market and has made us a bigger player in the game.
The future of this industry is definitely online and you want to partner with a business who’s committed to growth. A company that helps you navigate through constant changes in technology, so your attraction business stays ahead of the competition.
Our mission is people. We like to make people feel good. The fact that Rezdy offers quick, personalized service is what’s big to us. It’s not just some online cold faceless corporation. It’s actual, great people behind Rezdy. That’s who we really love and who we have a genuine relationship with.
It’s actual, great people behind Rezdy. That’s who we really love and who we have a genuine relationship with.