"Rezdy is the only company that I have dealt with where the support responses don't sound like they are scripted or 'cookie-cutter' style responses." - Suzanne Sheldon, Director - Tastes of the Hunter Wine Tours, NSW

Get onboard on the sweet wine escape with Rezdy

About Tastes of the Hunter Wine Tours

Looking for a sweet wine escape? Maybe with the special someone, family or a day out with friends? Tastes of the Hunter Wine Tours is a young, family owned wine tasting tour company located in both Sydney and Newcastle, New South Wales, that offers memorable wine escapes for all wine lovers.

Boasting with their contemporary food and wine experience, the team at Taste of the Hunter Wine Tours are equipped with rich, local knowledge to deliver the highlights of the Hunter Valley.

With their unique style of their luxury bus tour, get onboard on the sweet wine escape of the Taste of Hunter Wine Tours where the team is more than happy to share the hot spots of the picturesque views of the Hunter region.

The Problem

Conceived in 2016, the young wine tasting company was in need of a reliable and supportive online reservation system to manage and support their daily operations and administrative work. Having tested various companies, Suzanne Sheldon, Director of Tastes of the Hunter Wine Tours, shares her experience, “Rezdy is the only company that I have dealt with where the support responses don’t sound like they are scripted or ‘cookie-cutter’ style responses.

The quality of the English used is excellent and you can tell that the support person has actually read and understood your enquiry and has returned a response that solves the problem, in the most intelligent and efficient manner possible.”   

“Rezdy is the only company that I have dealt with where the support responses don’t sound like they are scripted or ‘cookie-cutter’ style responses.”

 

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The Solution

Choosing Rezdy was a crucial part of the wine business. The seamless integration and real-time availability has minimized the workload for Suzanne whilst increasing the efficiency of the overall operations through Rezdy’s Channel Manager, “It is a crucial part of our business to quickly implement new products and make changes that can instantly update our booking forms. This would be a nightmare to do without the real-time availability of Rezdy’s system.”

Another big plus is the Rezdy Marketplace, Suzanne adds, “The Rezdy system also makes it easy to work with travel agents and visitor information centres (VICs) whilst operating under their different structures, for example, immediate commission or full payment to the respective agent.”

“It is crucial part to our business to quickly implement new products and make changes that can instantly update our booking form. This would be a nightmare to do without the real-time availability of Rezdy’s system.”

 

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Rezdy WISA Winner

Rezdy has been declared as the Winner for the 2017 Wine Industry IMPACT Awards within the Tourism Category, presented by Wine Industry Suppliers Australia (WISA) and supported by AV Plus Events. Read more here.

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