Spot A Better Booking Process With Rezdy

Colin Thwaite is the Owner & Director of Oz Whale Watching & Sydney Princess Cruises. For 13 years, Oz Whale Watching has provided exhilarating, top-quality eco adventures to people of all ages.

Guests are taken on a thrilling 4-hour Sydney harbour cruise with meals and expert commentary, to observe incredible humpback whales migrating from Antarctica to the Great Barrier Reef and back.

ozwhalewatching1

We were lucky enough to have a chat with Colin about his experience with Rezdy.

When thinking back to the time you engaged with Rezdy, what was your biggest challenge?

 

 

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Thinking back to before you engaged with Rezdy, what was your biggest booking challenge?

Before Rezdy we were using Excel spreadsheets, so it was just a nightmare trying to stay on top of things, especially when people want to chop and change & new bookings come through all the time. We did try another booking system just before Rezdy, but it was not user friendly at all, so Rezdy has really solved a lot our heartache.

Can you summarise the points of frustration that you faced before you started to use Rezdy?

 

 

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What were the points of frustration that you faced before you started to use Rezdy?

Manifests were a problem. We would end up with double bookings and people not showing up. We couldn’t send reminders easily, so there was a load of frustrations that we had. It would be chaos in the office for us trying to get everything organised for each individual cruise.

What were the implications for your business if you hadn’t managed to fix this problem?

 

 

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What were the implications for your business if you hadn’t managed to fix this problem?

The implications – it would’ve just been chaos and I’d probably be in a mental institution because it was driving us all crazy. And then that affected productivity right through every other part of the office, as well as the crew on the boat, because they’d be the ones having to deal with the front-line passenger and people would get upset because bookings weren’t correct and things like that. So my sanity, and just the overall running of the business was a lot smoother [with Rezdy].

Did you try to fix the problem in other ways before you settled on using Rezdy?

 

 

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Did you try to fix the problem in other ways before you settled on Rezdy?

Yes, we tried another booking system and it had a lot of good things about it, but the user friendliness of it – you had to be an IT genius to get it to work properly – and that just won’t work in most small businesses, because we had to have our staff in the office to be able to use it, and for anyone to be able to use it without having to go to university to understand it.

Then we spoke with their support team – their support team left not a lot to be desired. They couldn’t understand why we couldn’t understand it, and that’s something that Rezdy does well. When we do send our support questions to them, someone gets back to us and they work on the program or help us solve the problem that we can’t work out.

You settled in Rezdy in particular as a solution to your problems, why was that?

 

 

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You settled on Rezdy in particular, why was that?

I got referred to Rezdy by an industry colleague, and once we spoke to your sales guys and we tried it out – I think we started on the free subscription first and then we progressed up – it instantly made life a lot easier in the office and for everybody, for the staff that were using it. So it was a pretty easy decision actually. Once we started using it, it was like, “Wow, this is heaps better than what we were doing before and what we’ve tried before, so let’s get stuck into it”, and that’s what we did. So now we use it religiously all the time.

“It instantly made life a lot easier in the office and for everybody… so now we use it religiously all the time.”

Once you bought Rezdy, what were your next steps? How did you implement it?

 

 

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Once you bought Rezdy, what were your next steps? How did you implement it?

Basically, it’s pretty much a step by step system. It’s not that hard to work out when you load your products on there. It’s stages every bit of the way and each part is broken down into sections, so everyone’s product will fit into the sections that are there as you set each product up.

Training-wise pretty easy, I got it set up and then I started showing my staff how to use it, and they picked it up quite easily as well.

All the apps and plugins, they’re really good. You turn them on and they work, which is good, so you don’t have to be a genius to do all that sort of stuff.

And other than that it is quite user friendly and easy to just put products on. We load new products all the time. Anything new that comes up or if we have specials, we just load it on and we’ve got it done within minutes – it’s up and running and loaded, ready for people to go and buy it.

What are the top features you like about Rezdy?

 

 

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What are the top features you like about Rezdy?

  • Overall I like its user-friendliness. It’s very easy to enter products into, to enter contacts into, integration into people’s website that’s really easy as well.
  • The payment channels that you can connect it to as well, there’s heaps of those options.
  • The manifest, the SMS system that they have now, the emailing. Because sometimes we have to cancel because of weather and things like that, and we have to contact 100 people. Instead of having to ring or text 100 different people, we can just send out one text all in one go to everyone’s phone to let them know that it’s been canceled.

So overall, just the user-friendliness of it and all the apps and plugins as well, they all plug in straight away and work really easy so you don’t have to be an IT genius to do all that sort of stuff.

Did you experience any direct business benefits you can share with us?

 

 

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Did you experience any direct business benefits you can share with us?

Definitely time was the main thing. The time that the office didn’t get bogged down with things. I mean we go into it, and bang, it’s done, move on to the next one.

The other good thing is the agent network, where you can set up agents easily with other Rezdy users and they can actually start selling your products. And they don’t have to be calling you saying, “have you got availability?” or anything like that. They can see your live calendar, see what you’ve got. They can book people in, and bang – you get the money, they get the commission, and everyone’s happy.

What would you say to other businesses in your sector thinking of trying Rezdy?

 

 

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What would you say to other businesses in your sector thinking of trying Rezdy?

Definitely give it a go. You can sign up for free, you can start with a free subscription. It’s really easy to use, it can really help you take control of all your customers, who’s doing what, when they can and can’t come and that sort of thing, so definitely try it. There’s lots of different packages that you can work towards – we started on the free one, now we’re that advanced we’re onto the top package. So I’d definitely recommend it for people to give it a go and try it out, you won’t be sorry.

“We started on the free version, now we’re that advanced we’re onto the top package.”

What is the single biggest reason you would recommend Rezdy?

 

 

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What’s the single biggest reason you would recommend Rezdy?

Definitely the user-friendliness is a real big one, because that’s super important.

Their support is good. The other really good thing too is it’s constantly evolving. They’re working on new systems or parts of the program all the time, so it’s getting better and better the whole time. It’s not like they’ve made it, they’re leaving it, that’s what it is. It’s constantly getting better with new things being added, like the API and all that sort of stuff, so it’s definitely something that’s getting better and better monthly.




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