Loksha Tours - Rezdy Customer Success Story : Rezdy

Sharmila Das is the Owner of Loksha Tours, a licensed tour operator service offering Day Tours and Tour Packages in Australia. Servicing individuals as well as small and large groups of travelers, tours can be customised to her customers’ specific wants and needs.

Loksha Tours offers affordable and tailored sightseeing packages throughout Australia to adventure travelers, as well as larger inbound, social, corporate or school groups.

We were lucky enough to have a chat with Sharmila about her experience using Rezdy.

What frustrated you most about your previous booking system?

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What were the points of frustration you faced before you started to use Rezdy?

Well, we were losing our visitors because of the difference in time and the different time zones in the world. People were having a hard time booking our tours from their time zone. That was the biggest frustration.

What were the implications for your business if you hadn’t managed to fix this problem?

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What were the implications for your business if you hadn’t managed to fix this problem?

We’d be losing our business, losing orders, losing our visitors.

Did you try to fix the problem in any other way before you settled on Rezdy?

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Did you try to fix the problem in other ways before you settled on Rezdy?

Well yes, kind of, by keeping the phone open 24/7 and all these things, but it didn’t really work until we went to Rezdy and fixed the problem and had an online payment and booking platform.

Once you bought Rezdy, what were your next steps? How did you get it implemented?

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Once you bought our product, how did you get Rezdy implemented?

Well, I had one of the guys called Hugo call me and show me how to create the products and implement the booking platform onto our website. He told me how we can link our website to theirs and stuff like that, so that was really very helpful.

What are the top features you like about Rezdy?

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What are the top features you like about Rezdy?

There are actually two:

That you can add as many products as you want
With a payment platform like Rezdy, we can hold the payment until we give the visitors their confirmation, it doesn’t get processed straight away

Those are the main two features I like about Rezdy.

Did you experience any direct business benefits from using Rezdy?

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Did you experience any direct business benefits that you can share with us?

Yes of course, the sales has increased. That’s the most direct I can say.

What would you say to other businesses in your sector thinking of trying Rezdy?

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What would you say to other businesses in your sector thinking of trying Rezdy?

Well, try Rezdy because the people are easy to talk to. They come back if you have any queries, and if you’ve got problems they sort it out, and there’s a community forum where you can discuss things about your problems and stuff like that. And it’s pretty easy to upload and update.

What’s the single biggest reason that you would recommend Rezdy?

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What’s the single biggest reason that you would recommend Rezdy?

The program is very flexible and easy to update, and the people are accessible.

“The program is very flexible and easy to update, and the people are accessible.”