With so many activities being booked on a daily basis, Great American Days’ challenge was ensuring that the business continued to run smoothly in the face of an ever increasing number of enquiries. Great American Days’ incumbent systems had been fine during the early stages of the business, but weren’t scalable to facilitate the future requirements of the company.
“Our biggest challenge was efficiency. It was too much work for a simple booking.”
Staff members were struggling to service an increasing volume of customers because they were drowning in administrative tasks.
“Our staff were overwhelmed because there were far too many manual processes in place. Everything suffered, from the time it took us to confirm bookings with customers to gathering the right type of data to effectively monitor the business.”
“Our staff were overwhelmed because there were far too many manual processes in place.”
The US activity market is estimated at over $28bn and to become a meaningful player in the market Great American Days was going to require a far more scalable and robust platform.
“Our existing processes and systems were built on old technology and suffered from a lack of integration.”
To look after such a large volume of activity operators, Great American Days needed a centralised system that simplified the company’s processes.
“We needed a distribution system that lets us aggregate activity operators and allows those operators to distribute their services through us. It had to provide a fool-proof way of managing communications with customers and activity providers.”
Great American Days began to look to online booking software vendors that provide this capability, and that’s when they discovered Rezdy.
“We were looking at a number of systems, but we liked the clean style of Rezdy’s platform, and the fact that it’s a new business that’s prepared to listen.”
Adrian was convinced that Rezdy’s online booking system was the best one to meet his requirements.
“We chose Rezdy because of its simplicity when it comes to user experience. At the end of the day, we’re introducing a system to thousands of suppliers of activities, and spending a lot of time training them isn’t practical – so simplicity and usability was key.”
“We chose Rezdy because of its simplicity when it comes to user experience.”
With Rezdy, Great American Days is able to be more efficient by using one central platform to service activity providers and their customers.
“The agent booking module allows us to work with hundreds of individual accounts. There’s also a product duplication function that we love. Rezdy is going to save us an awful lot of time.”
Adrian also found that Rezdy helps the company track commissions through its reporting engine.
“A few operators charge directly via debit card, and through Rezdy we can see the cost price and sales price, so we know immediately when they’ve charged the wrong amount.”
This has resulted in significant cost savings for Great American Days.
“Just in the last 2 months, we’ve saved about $18,000 from being overcharged by activity operators. Without Rezdy, our ability to respond to incorrect charges quickly would have been compromised; it’s much easier to resolve a dispute when you can respond within hours rather than days.”
“We’ve saved about $18,000 from being overcharged by activity operators. Without Rezdy, our ability to respond to incorrect charges quickly would have been compromised.”
Adrian would recommend Rezdy to other businesses like his.
“There aren’t many systems out there that have the distribution capability that Rezdy has, especially in the activity sector.”
He has also found working with Rezdy’s Support Team to be a positive experience.
“The key reason we selected Rezdy is the people listen, give meaningful feedback, and are prepared to work with you. They’re fantastic.”
“The key reason we selected Rezdy is the people listen, give meaningful feedback, and are prepared to work with you.”