Eaglerider is the world’s largest and oldest motorcycle rentals and tours company. It was formed in 1992 and is now one of the most recognised brands in the motorcycle rentals industry. Eaglerider arrived in Australia about 3 years ago to serve the growing market as more and more people were looking for a bespoke motorcycle service. Originally, the plan was to have a single store, but as the market analysis has shown, the demand was a lot higher and eventually a whole Eaglerider franchise was brought to Australia.
To this day, Eaglerider Australia has served thousands of customers from all around the world: Sweden, UK, Switzerland, Russia to name a few. They pride themselves on their unparalleled customer service and stellar client reviews. In their own words, it’s an “experience-based, customer-centric kind of business that welcomes and serves people with the most unique stories and journeys. You just never know who’s going to be on the other side of the counter on any given day.”
For Eaglerider Australia, there’s no such thing as “before an online booking system”. Ever since they started, they knew that having a booking platform was absolutely critical for further growth. After being exposed to Rezdy by another vendor, they quickly realised it would satisfy all of rental company needs. Being on the high-end side of the market and with more that 80% of their whole booking traffic coming from online, having a quick and smooth booking experience for the end customer was mandatory. So was the “always open” policy, which can only apply if you have a reliable 24/7 booking system that takes bookings for you while you sleep.
Eaglerider Sydney is owned and operated by a charismatic couple – Will and Santina Keith, who both live and breathe the world of motorcycles. For them it’s their way of life, which they so passionately “infect” other people with. “I love motorcycles. I love everything about them and I think they’re life-changing. My happy place is on a motorcycle. I bring joy and happiness to people, they get to travel which changes the way they look at the world”, says Santina.
Will: Having a system like Rezdy that is available all the time is absolutely key to success in a business like ours. You have to serve people from all over the world when they’re awake, and when they want to make a booking. You can’t just produce a Google ad that says “call us 9 to 5” in Australia. That dog won’t hunt. A huge amount of our reservations actually happen after 5 pm local time. So, it’s hyper critical to have a system that is readily accessible around the world, all the time. Without Rezdy, we couldn’t keep our doors open.
Santina: The great thing about Rezdy is because in Australia we have multiple locations, we use one booking location that everyone can go to. It makes managing multiple stores nationwide really, really easy. And because our customers are from all over the world, it gives them 24-hour access to our prices and what our fleet make-up is. It answers a lot of questions for them, and provides them a secure way to transact with us, so they don’t have to make expensive phone calls. We’re dealing with people from all around the world, which sometimes leads to language and accent barriers. It would be really difficult to collect their information over the phone, but in Rezdy, I can just copy and paste, which I love. Another useful thing for me is they can put in all the details about their trip that they need us to know.
Santina: I don’t need a complicated system. I just need a system that is easy for customers to use and easy for me to use from my end. Rezdy is so incredibly easy to use. I’ve never had a lost reservation. I’ve never had any issues and never had to contact support.
Rezdy is so incredibly easy to use. I’ve never had a lost reservation. I’ve never had any issues and never even had to contact support.
Will: Rezdy’s interface is really flexible and pretty straightforward. It’s easy to operate, and has a lot of options. It lets you have it, in a lot of cases, your way. And when it’s up on your website, it’s very clean The functions are easy to understand for the average user. It’s easy to figure out what you’re supposed to do and where you’re supposed to click, and just drives the process very intuitively. Because its interface is so clean, it integrates well with any kind of website look. You can feature it in a number of different ways, but it will always look clean. The function of the Rezdy component inside your website is pretty hard to beat.
Santina: Another fantastic feature is that Rezdy connects to our Facebook page, so people can just book straight from there. This is important to us because a great number of customers turn to our social pages for information. Once they found what they were looking for, there’s a “Book Now” button and Rezdy pops up, so everything is connected and consistent.
Will: Over the course of 3 years we’ve processed thousands and thousands of reservations. More than 80% of those came through Rezdy. If we only accepted bookings from 9-5, I don’t think we’d get too far. Our success has allowed us to expand and on top of the 3 stores we currently have in Australia, Eaglerider will be opening another 2 this year.
Over the course of 3 years we’ve processed thousands and thousands of reservations. More than 80% of those came through Rezdy.
Santina: These days we average 15 bookings a day. it’s become a ritual for us. Because my business partner is my husband, every morning we wake up and the first thing we do is we reach for our phones and check our emails to see how many bookings were made. it’s a really good way to start your day!
Will: We’d absolutely recommend Rezdy to other businesses without reservation. The pricing is very affordable when you look at what’s included. The support is really good, the product is robust. We have had it for over two years now and I don’t think I’ve called support for anything in the last year or more. Once you understand how it works, and it’s up and running, if it’s not broke, don’t fix it. We basically leave it alone and let it run.
Santina: It’s simple – I recommend it because it’s easy and it just – works.