Peter James runs Dubai Is Fun, a Tour Operator offering a slew of activities to those visiting Dubai – everything from safaris to dinner cruises, hot air ballooning and food tours – you name it, he has most likely got it (and if he hasn’t you can bet that a custom tour can be put together for you).
Business was going great, but Peter realised that a key part of his processes was putting a strain on his business.
“We had to rely on manual processes, so there was no visibility over our customers’ information. ”
“Working with spreadsheets and notes in Word docs just doesn’t give you the full picture and leaves room for mistakes. Especially when working with agents, it’s impossible to keep track of what’s been done and what’s outstanding.”
“Working with spreadsheets and notes in Word docs just doesn’t give you the full picture and leaves room for mistakes.”
Peter knew that these manual processes were a bottleneck to the growth of the business.
“We wouldn’t be able to grow the business without an online booking system in place.”
Peter knew it was time to look for online reservation software that would make it easy for him to manage bookings with his international customers and agents. He started his search online and immediately found Rezdy
“I took a free trial and added a few products. I was really impressed with the automation of it and how quickly you can see all the information about a specific customer and order.”
He also asked his staff to have a look and offer their input on Rezdy’s online booking system.
“Everyone was impressed with the system and how it works across the business. The seamless integration is great. When a customer goes onto our website and starts booking they don’t know they’re going to Rezdy. It’s so easy to do and it works.”
“Everyone was impressed with the system and how it works across the business. The seamless integration is great.”
In particular, Peter was impressed with Rezdy’s Agent Desk feature.
“The main feature that I like is the Agent Desk. An agent places an order and can immediately see the commission when paid. It’s a motivator for them and I don’t have to send a report to them at the end of the month because it’s all there. It’s a fantastic feature.”
He then looked at several ready-made booking systems, but they weren’t flexible enough to capture the data they needed.
“It used to be very hard to talk to agents in other parts of the world, but with Rezdy there’s no need to make expensive phone calls or even contact them by email! You just know what has happened and can see what you need to do next.”
“It used to be very hard to talk to agents in other parts of the world, but with Rezdy there’s no need to make expensive phone calls or even contact them by email!”
Rezdy has provided Dubai Is Fun with an easy way to manage their bookings from one central place. By spending less time on administrative tasks, staff are able to focus their time growing the business.
“We wouldn’t be able to grow our business without a system like Rezdy in place. Agents, users and customers are saying that the booking system is fantastic and it’s all down to Rezdy. After the trial period I could see the value and couldn’t stop using it.”
“We wouldn’t be able to grow our business without a system like Rezdy in place.”
Peter really likes that Rezdy constantly develops its software to suit the needs of tour operators like himself.
“I like how Rezdy is in continuous development. It’s comforting to see Rezdy customers asking for additional functionality and before long it is available. A lot of other booking systems out there becomes outdated as a result of no new and updated functionality.
In addition to the software, Peter likes Rezdy because of the people behind it.
“I like working with the Rezdy team because they care and want to get it right. You can clearly see the difference. You’re not a number but a customer that they want to help.”
Peter is happy with his decision and would recommend Rezdy to other tour companies.
“I believe that any tour company that will use this will have tremendous results. With Rezdy, there’s no frustration – everything just works and it helps you tremendously.”
“I believe that any tour company that will use this will have tremendous results.”