– Libby Baldwin, Owner – Barossa Daimler Tours, South Australia
Barossa Daimler Tours is a private wine tour company that offers exceptional food and wine experiences that are tailored to their customers’ palettes. Centred in the breath-taking region of Barossa Valley in South Australia, the wine tour showcases premium wines and gourmet culinary delights of the region, that are best suited to those who are eager to collect memorable winery experiences.
Whether you are a wine connoisseur, or an avid wine beginner, the team behind Barossa Daimler tours will ensure that your experience will complement your winery tastes. With a knowledgeable wine guide, wine enthusiasts are able to sit back and enjoy the stunning sceneries of the Barossa Valley region.
Prior to employing the Rezdy system, searching for the right online booking system was a major challenge for Barossa Daimler Tours. Being a private and highly personalized wine tour meant that it was becoming extremely difficult to efficiently and accurately manage every unique customer due to differing pricing rates.
Libby Baldwin, one of the owners of Barossa Daimler Tours, recalled her experience, “Before Rezdy, the biggest challenge was finding a booking system that suited our style of private tours and pricing. We offered different rates on weekends and midweek, our prices are based on the number of guests in the private tours. This simple requirement could not be met easily by other booking systems.
“Before Rezdy, the biggest challenge was finding a booking system that suited our style of private tours and pricing. The simple requirement could not be met easily by other booking systems.”
Settling with Rezdy created a seamless and efficient process for the daily management at Barossa Daimler Tours. Libby shares her favourite features of Rezdy, “The real-time bookings and knowing the availability calendar is linked to others who sell our tours and ensuring that there is no double booking is so important.”
Rezdy has provided the wine tour with endless support to help them work effectively through the process. Libby adds, “I prefer to talk on the phone, to work through any queries I have and there is always someone on hand, at Rezdy, to help me.”
“I prefer to talk on the phone, to work through any queries I have and there is always someone on hand, at Rezdy to help me.”
As the business continues to grow, Libby has never looked back, “Real-time bookings are essential to our business. With many guests from overseas, having the real-time availability calendar for them to check and book instantly without numerous emails going back and forth, is already a great improvement.”
Rezdy has been declared as the Winner for the 2017 Wine Industry IMPACT Awards within the Tourism Category, presented by Wine Industry Suppliers Australia (WISA) and supported by AV Plus Events. Read more here.