Maryanne Jacques is the Owner-Operator of Adventure North, who offer 4WD tours from Cairns and Port Douglas to Cooktown through the heart of the World Heritage Listed Daintree National Park in Queensland.
On these tours, guests enjoy one of Australia’s most scenic coastal drives, enlightened with extensive regional knowledge shared by professional driver-guides.
Back at the office, Maryanne manages the marketing, accounting, and operations of the business. As she deals with tour reservations on a daily basis, she began to realise that her current processes needed to be updated.
“Processing bookings manually is very time-consuming. I knew we had to make it simpler and easier for us and our customers.”
“Processing bookings manually is very time-consuming… we had to make it simpler and easier for us and our customers.”
At first, Maryanne looked to an alternative system to automate the booking process. However, it wasn’t a good fit for her business.
“Our previous system charged us based on a percentage of our turnover. It wasn’t the right pricing structure for us.”
Maryanne decided to give Rezdy a try instead, and found that as a package it was more suited to her business needs.
“We settled on Rezdy because of its simplicity and cost. I know what it’s going to cost us each year.”
“We settled on Rezdy because of its simplicity and cost.”
She found that implementing Rezdy was easy to do.
“It took a little time to put together, but Rezdy was always helpful. The more we use it, the more we seem to know it.”
With Rezdy, Adventure North is able to automate their bookings, making life much easier for both staff and customers.
“More than anything, it’s so easy for our customers to use. In fact, it looks so professional that people think we’re a much larger company than we actually are.”
Since implementing Rezdy, Adventure North has seen a massive increase in their bottom line.
“Rezdy allows us to service more customers each month because it saves us so much time. Over the past 18 months, our bookings have gone through the roof.”
“Rezdy allows us to service more customers… Over the past 18 months, our bookings have gone through the roof.”
One of her favourite features is the distribution capability that allows her to connect to her agents – in particular, the 2-way integration between Rezdy and Viator.
“When we get a Viator booking, we don’t have to worry about changing our availability because it’s all coming live from our inventory, which is great.”
Maryanne appreciates how Rezdy is constantly evolving.
“The software keeps changing over time to have better services and functions. Each operator is different and Rezdy has been able to tap into that.”
She is so happy with Rezdy that she has already recommended it to other tour operators.
“From one tour operator to another, it’s how Rezdy simplifies the automation that makes you more efficient. Rezdy helps you get with the times.”
“From one tour operator to another, it’s how Rezdy simplifies the automation that makes you more efficient.”