We now live in an era where practically everything is inextricable from the internet, including business. It’s now crucial that every business – no matter the sector – has a recognizable web presence, because Google has replaced the phone book. Not only does internet technology help tour and activity operators get found online, it also helps them convert visits into money through online booking (or reservation) systems.

Essentially, an online reservation system will let you accept bookings for your services online. There are three main reasons why you should at the very least consider putting an online booking system in place:

#1 It puts you a step ahead of your competition.

There’s a multitude of tour and activity operators out there who have a website and enlist on Google Places, but very few already have an online booking system in place. By having an online reservation system, you’re one step ahead of the game, tipping the scales in your favour when prospects research and compare your capabilities against your competitors.

Of course, the presence of an online booking system itself is not enough to make or break the sale. You still need to make sure the other aspects of your site (like imagery, for example) are in the best shape to minimize the amount of visitors that bounce off it.

 

Try Rezdy for free

#2 It’s convenient and fast – for you and your customers.

Location is not an issue, and neither is time. The virtual set-up means you won’t need to wake up at unholy hours to take booking calls from potential clients halfway around the world. While you dream of being the best damn tour or activity operator there is, people are going through the process of finding your site, browsing through its content, and making a booking.

Travelers veer towards tour and activity sites that support online bookings because not only is it easy, but they usually find some great discount deals, too. They can read up on your business, look at your options, and finally make a booking without being hassled by a pushy sales representative.

#3 It speeds up your cash flow.

The old barrier in the way of online payment systems was trust, but this is no longer an issue. The risk of credit card fraud or scam is extremely low for online payment gateways. The online booking system you choose should have an “SSL certificate” on its payment page to ensure users that you are legitimate.

Online reservation systems speed up your cash flow just by being there. There’s less capital outlay on your end because you don’t have to hire staff to manage customers or pay rent for a physical space. Also, once customers book through it, money goes straight into your account – no lag time here.

They’re also more accurate than you probably are when it comes to mathematical calculations. You can set up coupon codes and discount offers without triple-checking whether you got the maths right.

 

Try Rezdy for free

Should you have an online reservation system?

Small tour or activity operators wonder whether an online booking system is needed badly enough to invest some money in. Take time to make your decision, because it will completely change your business processes. Even though this change is for the better, it will take time to train everyone to adapt to it. Make sure you free trial a few of them, and that free trial conditions include the four “no’s” (no lock in contract and no credit card required) like Rezdy’s does.

Then you should be able to make a decision, backed up by analytics data, on whether it will benefit your business. We recommend trying it out for a quarter at the very least – otherwise it’s just not long enough to be able to catch a trend.

Did you know that 86.43% of respondents from our latest Australia and New Zealand  Industry Survey said that they are using real-time bookings on website as their primary tool to take bookings for tour and activity operators? To learn more, why not download the eBook below:

Tour Operator Trends ANZ 2018

Interested in learning more?

Get your hands on the Global Industry Survey results here: Download here

Or grab the latest United States and Canada Industry Survey results here: Download here

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Simon Lenoir, Founder and CEO of Rezdy Online Booking Software
About Simon Lenoir

Simon has over 15 years’ experience as an IT professional. He also has extensive experience in the travel industry from being an around-the-world traveller and managing a dive centre in Southeast Asia for over 3 years. Simon is now dedicated to providing the best online booking solution for tours and activities operators; he is the brains behind Rezdy.Outside office hours Simon is a true activity addict – mountain biking, sailing, swimming, beach volleyball – just to name a few. But most of all he loves diving in Australian waters.

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What’s an Online Reservation System and Do You Need It?

,

We now live in an era where practically everything is inextricable from the internet, including business. It’s now crucial that every business – no matter the sector – has a recognizable web presence, because Google has replaced the phone book. Not only does internet technology help tour and activity operators get found online, it also helps them convert visits into money through online booking (or reservation) systems.

Essentially, an online reservation system will let you accept bookings for your services online. There are three main reasons why you should at the very least consider putting an online booking system in place:

#1 It puts you a step ahead of your competition.

There’s a multitude of tour and activity operators out there who have a website and enlist on Google Places, but very few already have an online booking system in place. By having an online reservation system, you’re one step ahead of the game, tipping the scales in your favour when prospects research and compare your capabilities against your competitors.

Of course, the presence of an online booking system itself is not enough to make or break the sale. You still need to make sure the other aspects of your site (like imagery, for example) are in the best shape to minimize the amount of visitors that bounce off it.

 

Try Rezdy for free

#2 It’s convenient and fast – for you and your customers.

Location is not an issue, and neither is time. The virtual set-up means you won’t need to wake up at unholy hours to take booking calls from potential clients halfway around the world. While you dream of being the best damn tour or activity operator there is, people are going through the process of finding your site, browsing through its content, and making a booking.

Travelers veer towards tour and activity sites that support online bookings because not only is it easy, but they usually find some great discount deals, too. They can read up on your business, look at your options, and finally make a booking without being hassled by a pushy sales representative.

#3 It speeds up your cash flow.

The old barrier in the way of online payment systems was trust, but this is no longer an issue. The risk of credit card fraud or scam is extremely low for online payment gateways. The online booking system you choose should have an “SSL certificate” on its payment page to ensure users that you are legitimate.

Online reservation systems speed up your cash flow just by being there. There’s less capital outlay on your end because you don’t have to hire staff to manage customers or pay rent for a physical space. Also, once customers book through it, money goes straight into your account – no lag time here.

They’re also more accurate than you probably are when it comes to mathematical calculations. You can set up coupon codes and discount offers without triple-checking whether you got the maths right.

 

Try Rezdy for free

Should you have an online reservation system?

Small tour or activity operators wonder whether an online booking system is needed badly enough to invest some money in. Take time to make your decision, because it will completely change your business processes. Even though this change is for the better, it will take time to train everyone to adapt to it. Make sure you free trial a few of them, and that free trial conditions include the four “no’s” (no lock in contract and no credit card required) like Rezdy’s does.

Then you should be able to make a decision, backed up by analytics data, on whether it will benefit your business. We recommend trying it out for a quarter at the very least – otherwise it’s just not long enough to be able to catch a trend.

Did you know that 86.43% of respondents from our latest Australia and New Zealand  Industry Survey said that they are using real-time bookings on website as their primary tool to take bookings for tour and activity operators? To learn more, why not download the eBook below:

Tour Operator Trends ANZ 2018

Interested in learning more?

Get your hands on the Global Industry Survey results here: Download here

Or grab the latest United States and Canada Industry Survey results here: Download here