Online Travel Agents (OTAs) can provide your tours and activities with massive exposure. To distribute your and activities globally, you’ll need to partner with them, so here’s everything you need to know about working with OTAs.

What are Online Travel Agents?

Online travel agents are basically traditional travel agents, except customers self-serve, as they operate online. They are websites where consumers can conduct multiple searches, plan and place an order for a booking.

The biggest global OTAs for tour operators are:

expedia OTA online travel agents

  • Expedia. With a global presence in over 70 countries, Expedia receives over 58 million unique visitors each month, and its mobile apps are downloaded nearly 80 million times at a rate of over 200 downloads per minute. Apply to be listed on Expedia here!

viator OTA online travel agents

  • Viator. Unlike Expedia, Viator is wholly focused on tours and activities. It sells its products to a global consumer base at Viator.com, 60 additional consumer-facing websites, mobile websites and apps, and through its global network of affiliates. Viator’s listings are supported by more than 500,000 reviews, photos, and videos posted by travelers. It boasts 7 million visitors per month. Apply to be listed on Viator here! 
getyourguide logo OTA online travel agents

  • GetYourGuide. GetYourGuide focuses on listing activities based on where they are, rather than specifically what they are. This captures the market of people who decide what they want to do once they are already in a location and can put your product in front of whole new audiences who might not have even known that you exist. GetYourGuide receives an average of 2.5 million website visitors per month. Apply to be listed on GetYourGuide here!

You may also know some national Online Travel Agents that are very well-known and worth partnering with. For example, in Australia, Red Balloon is a big distribution channel for tour operators.

What are the benefits of Online Travel Agents for tour operators?

In a word: exposure. This leads to more bookings and revenue. Online Travel Agents receive millions of website visitors every month from all over the world. They have cultivated a reputation for themselves as an authority on all things travel-related. People trust the recommendations they receive from OTAs, so by being listed on an OTA not only do you reach an audience of millions that you wouldn’t have otherwise reached, but they find you on a reputable source of information, which makes you look good as well.

What costs are involved with Online Travel Agents?

Each OTA will negotiate commission rates with you individually, but there are industry standards to give you a guide of what to expect.

How to partner with Online Travel Agents

Before partnering with OTAs, there are a few things you need to be aware of and that they will most likely expect you to provide. There is no guarantee that every tour operator will be listed, but if you can provide these things it will go a long way towards improving your chances.

Offer real-time availability

Online Travel Agents want to offer their customers real time booking confirmation, this means you need to be able to provide bookable spots for your tours or activity in real time as well as updating your availability in real time as it changes.

No cutoffs – short minimum notice

Allow last minute bookings and specify how many hours before the tour starts your customers can book. Of course you need enough time to prepare your tour before people come, but keep your minimum notice as close to the starting time of your experience as you can. Bearing in mind that a lot of travelers book activities on quite short notice, OTAs want to be able to provide this option for all of their listed activities. As such, it is advisable that you keep your cut-off time as close to the start of the activity as you can.

A strong connection

Not only technical, but also in the customer experience. For starters your booking software should have a solid API integration with the OTA. You’d want to avoid manual work as much as possible. When sharing your availability with the OTA, you want the booking information pushed into your booking software, so it automatically populates your CRM, sales reports and manifest. This will avoid lost customers and makes it easy to keep control over your bookings, even when it’s a large volume.

Accept bookings 2 years in advance

Schedule your availability for 2 years and make sure people can book 2 years in advance. It’s good practice to make sure all your availability is published across as many channels as possible, but make sure it’s also available for a long time – the earlier you fill up your tours the better. Online Travel Agents attract a lot of people exploring your destination. Travelers want to know what they’ll get to see and do in your destination before they book their hotels and tours. Some travelers take up to 2 years to prepare their trips, so make sure you always have the availability to attract them to your destination. Of course like we said, short-term availability is important as well, but it’s best to cater for as wide a range of booking behaviours as possible.

Pictures, beautiful pictures

A picture speaks a thousand words, and makes your product stand out from the rest. Be aware that your product is listed next to your competitors’ and the best picture is likely to receive the booking. Having nice, high resolution pictures and videos will help you stand out and will always make your listing look professional, no matter where it’s being promoted.

Detailed product descriptions

It’s perfectly acceptable to have your product listed on multiple Online Travel Agents. However, you need to have different descriptions for your product on each of them. Spend some time to write a special description for your tour specifically for each OTA’s listing. This is because of curation – OTAs want unique descriptions because they are easier to get to the top of the list of search engine responses. Look at the listings already on each OTA and use this format. Don’t have any weird formatting, inconsistent symbols, special offers or your email address in the product description when you submit it.

Let Rezdy help you manage your distribution channels

Working with OTAs is a good strategy, but can be difficult to manage on an ongoing basis without the right technology to back you. How can you ensure that you don’t overbook tours when selling on multiple channels? How can availability be constantly up to date across your various distribution channels (without doing hours of admin work)?

Rezdy’s Channel Manager exists to do exactly that. Our Channel Manager lets you update your availability across all your distribution channels from the one place. This in combination with the OTAs we integrate with offers you some formidable distribution strategy options.

 

 

Boost your audience.

Sign up for Rezdy, we’ll help you getting listed.


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Simon Lenoir, Founder and CEO of Rezdy Online Booking Software
About Simon Lenoir

Simon has over 15 years’ experience as an IT professional. He also has extensive experience in the travel industry from being an around-the-world traveller and managing a dive centre in Southeast Asia for over 3 years. Simon is now dedicated to providing the best online booking solution for tours and activities operators; he is the brains behind Rezdy.Outside office hours Simon is a true activity addict – mountain biking, sailing, swimming, beach volleyball – just to name a few. But most of all he loves diving in Australian waters.

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How Can Tour Operators Work With Online Travel Agents (OTAs)?

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Online Travel Agents (OTAs) can provide your tours and activities with massive exposure. To distribute your and activities globally, you’ll need to partner with them, so here’s everything you need to know about working with OTAs.

What are Online Travel Agents?

Online travel agents are basically traditional travel agents, except customers self-serve, as they operate online. They are websites where consumers can conduct multiple searches, plan and place an order for a booking.

The biggest global OTAs for tour operators are:

expedia OTA online travel agents

  • Expedia. With a global presence in over 70 countries, Expedia receives over 58 million unique visitors each month, and its mobile apps are downloaded nearly 80 million times at a rate of over 200 downloads per minute. Apply to be listed on Expedia here!

viator OTA online travel agents

  • Viator. Unlike Expedia, Viator is wholly focused on tours and activities. It sells its products to a global consumer base at Viator.com, 60 additional consumer-facing websites, mobile websites and apps, and through its global network of affiliates. Viator’s listings are supported by more than 500,000 reviews, photos, and videos posted by travelers. It boasts 7 million visitors per month. Apply to be listed on Viator here! 
getyourguide logo OTA online travel agents

  • GetYourGuide. GetYourGuide focuses on listing activities based on where they are, rather than specifically what they are. This captures the market of people who decide what they want to do once they are already in a location and can put your product in front of whole new audiences who might not have even known that you exist. GetYourGuide receives an average of 2.5 million website visitors per month. Apply to be listed on GetYourGuide here!

You may also know some national Online Travel Agents that are very well-known and worth partnering with. For example, in Australia, Red Balloon is a big distribution channel for tour operators.

What are the benefits of Online Travel Agents for tour operators?

In a word: exposure. This leads to more bookings and revenue. Online Travel Agents receive millions of website visitors every month from all over the world. They have cultivated a reputation for themselves as an authority on all things travel-related. People trust the recommendations they receive from OTAs, so by being listed on an OTA not only do you reach an audience of millions that you wouldn’t have otherwise reached, but they find you on a reputable source of information, which makes you look good as well.

What costs are involved with Online Travel Agents?

Each OTA will negotiate commission rates with you individually, but there are industry standards to give you a guide of what to expect.

How to partner with Online Travel Agents

Before partnering with OTAs, there are a few things you need to be aware of and that they will most likely expect you to provide. There is no guarantee that every tour operator will be listed, but if you can provide these things it will go a long way towards improving your chances.

Offer real-time availability

Online Travel Agents want to offer their customers real time booking confirmation, this means you need to be able to provide bookable spots for your tours or activity in real time as well as updating your availability in real time as it changes.

No cutoffs – short minimum notice

Allow last minute bookings and specify how many hours before the tour starts your customers can book. Of course you need enough time to prepare your tour before people come, but keep your minimum notice as close to the starting time of your experience as you can. Bearing in mind that a lot of travelers book activities on quite short notice, OTAs want to be able to provide this option for all of their listed activities. As such, it is advisable that you keep your cut-off time as close to the start of the activity as you can.

A strong connection

Not only technical, but also in the customer experience. For starters your booking software should have a solid API integration with the OTA. You’d want to avoid manual work as much as possible. When sharing your availability with the OTA, you want the booking information pushed into your booking software, so it automatically populates your CRM, sales reports and manifest. This will avoid lost customers and makes it easy to keep control over your bookings, even when it’s a large volume.

Accept bookings 2 years in advance

Schedule your availability for 2 years and make sure people can book 2 years in advance. It’s good practice to make sure all your availability is published across as many channels as possible, but make sure it’s also available for a long time – the earlier you fill up your tours the better. Online Travel Agents attract a lot of people exploring your destination. Travelers want to know what they’ll get to see and do in your destination before they book their hotels and tours. Some travelers take up to 2 years to prepare their trips, so make sure you always have the availability to attract them to your destination. Of course like we said, short-term availability is important as well, but it’s best to cater for as wide a range of booking behaviours as possible.

Pictures, beautiful pictures

A picture speaks a thousand words, and makes your product stand out from the rest. Be aware that your product is listed next to your competitors’ and the best picture is likely to receive the booking. Having nice, high resolution pictures and videos will help you stand out and will always make your listing look professional, no matter where it’s being promoted.

Detailed product descriptions

It’s perfectly acceptable to have your product listed on multiple Online Travel Agents. However, you need to have different descriptions for your product on each of them. Spend some time to write a special description for your tour specifically for each OTA’s listing. This is because of curation – OTAs want unique descriptions because they are easier to get to the top of the list of search engine responses. Look at the listings already on each OTA and use this format. Don’t have any weird formatting, inconsistent symbols, special offers or your email address in the product description when you submit it.

Let Rezdy help you manage your distribution channels

Working with OTAs is a good strategy, but can be difficult to manage on an ongoing basis without the right technology to back you. How can you ensure that you don’t overbook tours when selling on multiple channels? How can availability be constantly up to date across your various distribution channels (without doing hours of admin work)?

Rezdy’s Channel Manager exists to do exactly that. Our Channel Manager lets you update your availability across all your distribution channels from the one place. This in combination with the OTAs we integrate with offers you some formidable distribution strategy options.

 

 

Boost your audience.

Sign up for Rezdy, we’ll help you getting listed.