23 Feb 2015 3 Tour Manifest Hacks to Get Everyone On The Same Page

Your tour manifest is the key to being totally organised and ready to run your tour or activity! Are you using it to its full potential?

Here are 3 essential Rezdy tour manifest hacks to get everyone in your team on the same page.

1. Add custom fields to your tour manifest

Sometimes, you need more than just their basic information. You may have different requirements of what’s necessary depending on your business. For example, if you’re including food in your tour, you may want to ask if they have any special dietary requirements.

So ask your customers any question at the time of  booking, and display it on your manifest for easy reference!

In Rezdy, any field – including questions you ask your customers at the time of booking – can be shown on your manifest.

Add or remove information based on your preference and need, by updating the Booking Info of the Product.

You have several options for setting up your Custom Fields:

• Text – allow your customer to provide their own answer
• List – have your customers choose an answer that you’ve provided
• Checkbox – have your customers check a box as an answer to your question
• Multi-line text – allow your customer to provide an extended answer

You can also choose to make your questions mandatory or optional, asked once per booking or for each participant.

We strongly recommend not asking too many questions in your Booking Form as customers tend to like a quick check-out process; especially if their booking on a mobile device.

Once you’re done, simply check “show on manifest” for all fields you’d like to be able to see on your manifest.

Click here for the full tutorial.

2. Check in customers on tour

With a Rezdy manifest, your tour guide can easily check in your customers as they arrive. The date and time of the check in will be recorded in the customer’s order.

You can also use this feature to reduce no-shows on the day of your tour.

• Using your Rezdy manifest, have your tour guide or instructor check people in via their mobile device.

• Back at home base, have someone call up all the people that have not checked in by the arrival time. Thanks to Rezdy it will be updated in real time.

You can even filter by customers who checked in when you view your sales report. This means you can calculate your average no-show rate per product so you can see which ones need the most improvement.

Click here to learn how to set up Manifest check-ins.

3. Customise your tour manifest to suit staff

You can empower staff with all the information they need on hand.

Tailor your manifest to each staff member.

Here are some examples:

• Your vehicle drivers can easily pick up your guests, because the manifest you give them includes their pickup time, hotel name, and room number.
• Your office manager knows who to give equipment to because the manifest shows what equipment has been rented out for each customer for each booking.
• Tour guides will know about your customers’ special requirements, such as if they have any food allergies.
• Tour guides will know who has paid for the tour and who hasn’t.

You can easily print out your manifest directly from Rezdy’s interface.

What’s Next?

• Add custom fields to your manifest
• Set up manifest check-ins

Topics manifest, operations, resource management