Each month new research comes out on this fascinating shift to mobile in travel & tourism.
Below are the recent trends, along with mobile booking challenges tour operators are faced with.
As expected, mobile bookings continue to rise – both for business and leisure travelers.
Research conducted by CWT found that:
Both travelers and travel managers expect mobile booking to increase significantly over the next 5 years.
In a separate study, Nucleus found that 43% of all traffic to travel websites now come from mobile. In fact, mobile share of traffic increased to 55.4% on luxury websites.
Smartphones seem to be driving the most growth in this area, with bookings on smartphones increasing 198% year-on-year. To put this in perspective, booking via tablets increased by just 17% and booking via PCs by 15%.
Nucleus concludes that together, smartphone and tablet booking now represent 19% of all revenue.
CWT’s survey identified the main barrier to booking online via mobile – the user experience.
Nucleus stated that while it is evident that mobile optimisation is critical, the travel sector still lags when it comes to implementing responsive web design. To fix this problem, “smartphone-ready sites need a straightforward approach that allows users to book with confidence, without compromising their data and privacy.”
All of the experts agree that the user interface needs to be perfected to meet the needs of your potential customers in order to increase mobile bookings. However, many businesses in travel and tourism are too slow to adapt.
Just last year the Internet Advertising Bureau found that only 48% of travel companies had a mobile optimised site and just 4% used responsive web design.
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Or to keep learning about how to tackle the mobile trend, download our free ebook: