Reselling Tours: Hotels Know What Customers Want to Do

3 Nov 2015     |    Taz Bareham

As a hotel concierge, you have a way with people who are traveling. You know how to tap into a person, and motivate them to reveal their interests and passions.

You know how to find them the perfect activity to complement their travels, whether they are staying in your hotel for business or pleasure. In addition, you’re the local expert — the person who knows about the best restaurants, the most exciting tours and the most romantic spots in town.

While all that may be true, you can’t be there for every guest who walks through your lobby. In today’s world, people are on the go 24 hours a day, 7 days a week, and they want to be able to complete their business on their own timeline. They don’t want to be constricted by the hours of someone who might only work during the day, and they don’t want to miss out on a once-in-a-lifetime opportunity because they can’t create a reservation for themselves with a local tour operator. This is why you should consider installing the Rezdy Customer View portal in your hotel lobby.

What is Rezdy Customer View?

The Rezdy Customer View is a portal of the Rezdy Marketplace that allows travelers and visitors to browse available tours and activities in any given region. By placing a tablet in your hotel lobby, you can allow travelers to access this portal and choose their own tours and activities. They can complete the reservation on their own, and you still earn a commission for reselling the product.

Why Do I Need Rezdy in my Lobby?

Consider this scenario: A hotel guests walks into the lobby after a late flight, and doesn’t want to waste another moment of their vacation. They want to hit the ground running the next day with a tour of the city, but the concierge has gone home for the evening. With Rezdy Customer View, the traveler can easily view the live availability for city tour operators the next day, and can quickly book the one they want to enjoy. They get to go on their tour, and you get to earn profits.

What About My Preferred Partners in the Region?

Don’t worry, as a hotel concierge you can select the tours and activity providers that you want your guests to see on the Customer View. If you have developed preferred partnerships with local businesses, then you can promote their businesses in this quick and effective way. This also ensures that all of your guests are booking high-quality tours and activities. You can rest easy knowing that you are not sacrificing customer service by going digital with your booking process.

I’m Still Going to Earn My Commission, Right?

Yes! The price your guests see includes the commission that you will earn. Rezdy organizes the payments, and you earn the profits that you deserve.

For more information on the Rezdy Customer View portal, sign up for free or get in touch with us.