Choosing the Right Channel Manager for Your Tours and Activities

2 Oct 2015     |    Taz Bareham

For travelers, there’s nothing more frustrating than being called up to change their reservation because you’ve overbooked them.

If someone books a tour with your company, they have chosen a date, time and activity that is convenient for them. They don’t want to find out later that there isn’t a car available to take them on the tour, or that they have to forfeit their place.

As a tour and activity provider, you want to avoid overbooking at all costs, as it will decrease your revenue, waste your time and damage your reputation.

This is why you need a channel manager.

What is a Channel Manager?

A channel manager is a program that connects to your online booking system, allowing any channels that resell your tours and activities to have access to your live inventory.

When you invest in an online booking system like Rezdy, you get a channel manager and a booking system in one easy-to-use program.

Some common channels that tour and activity operators use to resell their products include OTAs, retail travel agents, visitor information centers, global distribution systems, marketplaces and hotel concierges.

With so many different channels being used at once in order to distribute your tours and activities as well as increase your bookings, it is essential to have a channel manager in place that will automatically update your inventory and provide every channel with accurate information regarding your availability.

This prevents you from inadvertently overbooking your tours, causing confusion in your business office and frustrating your customers who have been inconvenienced.

What Should You Look For in a Channel Manager?

Integration with Booking Software

You need to have a channel manager that works seamlessly with your booking software. With Rezdy, you get a channel manager and a booking system in one program, so you know that the two systems will be compatible with one another.

For example, if you have a resource dependent calendar on your booking system, then the channel manager will automatically update your live inventory based on the resources that you have available.

You also will be able to provide the agents who are reselling your products with information regarding mass blackout dates. You won’t have to feel trapped by your business, and you can easily schedule a vacation.

As soon as you block out the dates that you will be unavailable on your booking system, then your channel manager will instantly update your availability and prevent anyone from booking tours and activities during that time.

Your booking system and your channel manager need to be in constant communication, so it’s best to choose a system that will integrate easily with your booking software.


Flexibility is essential when choosing a channel manager. You won’t want to settle on a system that only works with one type of booking system.

For example, the Rezdy Channel Manager works seamlessly with the Rezdy online booking system. However, this channel manager also instantly connects and communicates with any type of booking system.

By investing in a flexible channel manager, you can reduce the amount of time you spend on administrative tasks and focus on offering your customers the experience that they need and want.

You can rest easy knowing that your channel manager is instantly updating your distribution channels and providing them with live availability information, regardless of the type of booking system that you currently have in place.

You don’t have to settle for the frustration and confusion associated with manual booking, but you also don’t need to invest in several different programs in order to streamline the booking process for your tour and activity company.

When you implement Rezdy, you get a premier channel manager as well as an online booking system created specifically for tour and activity operators in one convenient program.

Rezdy is designed to help tour and activity providers manage their business, increase online bookings and take their company to the next level.

You can begin streamlining your business and automating the online booking process today. Get started with Rezdy and begin your free trial now.