If your tour and activity company has been doing business the same way for several generations, it’s time to make a change. It’s easy to get comfortable with the mentality that the system works and there’s nothing worth fixing, but travelers’ preferences are changing swiftly as technology becomes an integral part of our daily lives.
It’s time to put away that paper manifest you print off every day and give up your habit of checking your customers in by checking off their names with your pen. Take the next step for your tour and activities company by upgrading to a booking software that offers an automated manifest that shows your daily activities, and assists with meet and greet check in tickets.
In an industry where first impressions mean everything, this automatic manifest is critical. With an updated digital manifest available at all times, you can improve the check-in process for your guests and streamline the process for your staff. This means that your tourists spend less time waiting and more time experiencing the tours and activities that you have available.
In addition, it will allow you to feel more assured and more organized. You no longer will have to spend endless hours in the office printing out the most updated manifests, reconciling them with your records and confirming that you are ready for the day ahead. You can instead focus your efforts on the larger picture.
Going paperless is one way to build a more sustainable company and can help improve your reputation among those eco-friendly travelers who want to create as little waste as possible as they explore the globe. However, opting for an automated manifest that shows daily activities and meet and greet check in tickets will also help you make a meaningful digital transformation at your organization. You are incorporating technology that is not only beneficial to your support staff but also valuable to your customers. This is the type of technology that can easily be implemented into your business, making life easier for both you and your guests.
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Image credit: Yeo Khee