It’s not always the attractions that you see along the way that make a tour memorable — it’s the person who guides you through a new city or allows you to enjoy a new experience. Your tour guides are a critical part of your tour and activity company, and you need to make sure that you hire the right people for the job. These are characteristics you should search for when filling these positions:

Punctual

You expect your customers to show up on time for their scheduled tours, so your tour guides better be prepared to do the same. Someone who is consistently late won’t be a good fit for your company.

Friendly

Tour operators work with people from all backgrounds and from a wide variety of places across the globe. A friendly, personable demeanor is necessary — everyone is on holiday and having fun, so your guide should be, too!

Informed

The best tours let people learn a little something along the way about the famous attractions in the region as well as the local culture. Your tour guide should be able to provide your visitors with accurate, interesting information about the area. Storytelling is a key part of the job.

Composed

Your tour guide may have to navigate through a variety of sticky situations — from family arguments to medical emergency situations. You need someone who is able to stay composed and calm under pressure. They need to know what to do in the event of an unforeseen circumstance, and you need to know that they are going to act properly, promptly and efficiently.

Funny

Hiring someone who can tell a good joke at the right time is ideal. A tour guide with a good sense of humor will be able to put your customers at ease and allow them to truly relax as they enjoy their tours and activities — as long as the jokes aren’t mean. Search for a candidate with a good-hearted, kind sense of humor. keeping a tour interesting can be challenging, humor can keep your customers on their toes.

Multi-Lingual

Along the lines of being friendly and welcoming, a tour guide who can speak several languages will greatly benefit your business. This adds a sense of comfort and security for those from foreign countries who do not speak the native language of your area, and it also sets you apart from your competitors who may not have a multi-lingual tour guide on staff.

By networking in the industry and becoming involved in the local community, you will be able to attract the top tour guides in the region. With a great tour guide in place, you’ll receive positive reviews from your customers and will continue to be able to grow your business.




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Simon Lenoir, Founder and CEO of Rezdy Online Booking Software

About Simon Lenoir

Simon has over 15 years’ experience as an IT professional. He also has extensive experience in the travel industry from being an around-the-world traveller and managing a dive centre in Southeast Asia for over 3 years. Simon is now dedicated to providing the best online booking solution for tours and activities operators; he is the brains behind Rezdy.
Outside office hours Simon is a true activity addict – mountain biking, sailing, swimming, beach volleyball – just to name a few. But most of all he loves diving in Australian waters.

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6 Characteristics of a Great Tour Guide

,

It’s not always the attractions that you see along the way that make a tour memorable — it’s the person who guides you through a new city or allows you to enjoy a new experience. Your tour guides are a critical part of your tour and activity company, and you need to make sure that you hire the right people for the job. These are characteristics you should search for when filling these positions:

Punctual

You expect your customers to show up on time for their scheduled tours, so your tour guides better be prepared to do the same. Someone who is consistently late won’t be a good fit for your company.

Friendly

Tour operators work with people from all backgrounds and from a wide variety of places across the globe. A friendly, personable demeanor is necessary — everyone is on holiday and having fun, so your guide should be, too!

Informed

The best tours let people learn a little something along the way about the famous attractions in the region as well as the local culture. Your tour guide should be able to provide your visitors with accurate, interesting information about the area. Storytelling is a key part of the job.

Composed

Your tour guide may have to navigate through a variety of sticky situations — from family arguments to medical emergency situations. You need someone who is able to stay composed and calm under pressure. They need to know what to do in the event of an unforeseen circumstance, and you need to know that they are going to act properly, promptly and efficiently.

Funny

Hiring someone who can tell a good joke at the right time is ideal. A tour guide with a good sense of humor will be able to put your customers at ease and allow them to truly relax as they enjoy their tours and activities — as long as the jokes aren’t mean. Search for a candidate with a good-hearted, kind sense of humor. keeping a tour interesting can be challenging, humor can keep your customers on their toes.

Multi-Lingual

Along the lines of being friendly and welcoming, a tour guide who can speak several languages will greatly benefit your business. This adds a sense of comfort and security for those from foreign countries who do not speak the native language of your area, and it also sets you apart from your competitors who may not have a multi-lingual tour guide on staff.

By networking in the industry and becoming involved in the local community, you will be able to attract the top tour guides in the region. With a great tour guide in place, you’ll receive positive reviews from your customers and will continue to be able to grow your business.




social media for tours and activities