It can be difficult to select the right payment gateway without understanding exactly what you should look for when you’re narrowing down your search.

Ask these five questions to your potential payment gateway providers to narrow down your search.

1. Can you show me the customer checkout process?

The experience between the booking system and payment gateway should be seamless.

After all, your customer’s experience is paramount. Make sure that the payment gateway can be integrated into your website so that they don’t have to leave it in order to pay you.

If they have to be taken to a hosted payment page, at least make sure the look & feel can be customized so that it’s a consistently smooth, professional experience.

2. What currencies is your payment gateway compatible with?

Some gateways charge a fee for converting currencies. This can get very costly in the long run. Make sure that they will accept your home currency without any added costs.

3. How do you secure my customers’ data?

If your data is compromised, you look bad and your customers lose trust. Can your payment gateway provider tell you how they will make your customer’s data safe?

They should be able to detail what they do with your customer’s data (ie. what data they store and how long they hold it for).

4. What’s your payout policy?

The money takes time to reach your account because the funds need to be cleared by the issuing and acquiring bank. To avoid doing a transfer each time a purchase is made, payment gateways will have a payout frequency which can be daily or even monthly.

It depends on what you want. If your business is weather dependent and therefore prone to cancellations, then you may want a payment gateway that pays you out weekly. This is because issuing refunds is easier if they haven’t been transferred to your bank account yet.

5. Can I talk to a few of your customers for a reference?

Obviously you’ll want to do research by searching the web for reviews, checking out their support database, and speaking to some of their customers. You don’t want to be stuck with a payment provider that isn’t helpful.

What’s Next?

You can partner with a range of payment gateway providers that integrate with Rezdy. Click here to compare your options.





point of sale payment gateway




Topics ,

Join over 30,000 tour and activity professionals on Rezdy

Simon Lenoir, Founder and CEO of Rezdy Online Booking Software
About Simon Lenoir

Simon has over 15 years’ experience as an IT professional. He also has extensive experience in the travel industry from being an around-the-world traveller and managing a dive centre in Southeast Asia for over 3 years. Simon is now dedicated to providing the best online booking solution for tours and activities operators; he is the brains behind Rezdy.Outside office hours Simon is a true activity addict – mountain biking, sailing, swimming, beach volleyball – just to name a few. But most of all he loves diving in Australian waters.

Comments are closed here.

5 Questions to Ask Your Payment Gateway Provider

,

It can be difficult to select the right payment gateway without understanding exactly what you should look for when you’re narrowing down your search.

Ask these five questions to your potential payment gateway providers to narrow down your search.

1. Can you show me the customer checkout process?

The experience between the booking system and payment gateway should be seamless.

After all, your customer’s experience is paramount. Make sure that the payment gateway can be integrated into your website so that they don’t have to leave it in order to pay you.

If they have to be taken to a hosted payment page, at least make sure the look & feel can be customized so that it’s a consistently smooth, professional experience.

2. What currencies is your payment gateway compatible with?

Some gateways charge a fee for converting currencies. This can get very costly in the long run. Make sure that they will accept your home currency without any added costs.

3. How do you secure my customers’ data?

If your data is compromised, you look bad and your customers lose trust. Can your payment gateway provider tell you how they will make your customer’s data safe?

They should be able to detail what they do with your customer’s data (ie. what data they store and how long they hold it for).

4. What’s your payout policy?

The money takes time to reach your account because the funds need to be cleared by the issuing and acquiring bank. To avoid doing a transfer each time a purchase is made, payment gateways will have a payout frequency which can be daily or even monthly.

It depends on what you want. If your business is weather dependent and therefore prone to cancellations, then you may want a payment gateway that pays you out weekly. This is because issuing refunds is easier if they haven’t been transferred to your bank account yet.

5. Can I talk to a few of your customers for a reference?

Obviously you’ll want to do research by searching the web for reviews, checking out their support database, and speaking to some of their customers. You don’t want to be stuck with a payment provider that isn’t helpful.

What’s Next?

You can partner with a range of payment gateway providers that integrate with Rezdy. Click here to compare your options.





point of sale payment gateway